Following routine security maintenance to My Account and an upgrade to our database on Monday 10 September, it is possible you might now need to reset your password in order to comply with our new best-practice security guidelines.
New passwords will need to contain:
a. at least seven characters
b. at least one numeric character, and
c. at least one alphabetic character
Should you encounter any problems accessing My Account, please contact the Registration team on 020 7202 0707 / email@example.com